Privacy Policy

At Puff Paw, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (“Site”) and services.

1. Information We Collect

We collect the following types of personal information:

  • When you make a purchase: name, phone number, shipping/billing address, and email address.
  • When you browse our site: your device’s IP address, browser type, and operating system.
  • Marketing communications: with your consent, we may collect your contact details to send you updates, promotions, and product news.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Communicate with you about your purchases, inquiries, and our services.
  • Send promotional emails or SMS (if you have opted in).
  • Improve our website and shopping experience.

3. Sharing Your Information

We may share your personal information with trusted third parties for business purposes only, including:

  • Payment processors to complete transactions.
  • Shipping companies to deliver your orders. We do not sell or rent your information for marketing purposes without your consent. Once you leave our Site or are redirected to a third-party platform, their privacy policy will apply.

4. Data Security

We take reasonable measures to protect your information, including:

  • Secure servers and firewalls.
  • Industry-standard encryption for sensitive data (e.g., payment details).

5. Data Retention

We keep your information only as long as necessary to:

  • Provide our services.
  • Meet legal and regulatory obligations. You can request to close your account or update/delete your data at any time, subject to applicable laws.

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience.
  • Understand how visitors interact with our Site. You can adjust your browser settings to block cookies, but this may affect site functionality. We may also allow third-party services to use cookies for targeted advertising.

7. California Privacy Rights

If you are a California resident, you have the right to request once per year:

  • The categories of personal information we have shared for marketing purposes.
  • The names and addresses of third parties we shared it with. To request this information, contact us at support@puffpaw.shop.

8. Opting Out

You can opt out of marketing emails or SMS at any time by:

  • Clicking “Unsubscribe” in our emails.
  • Replying “STOP” to SMS.
  • Contacting us at support@puffpaw.shop.

9. Shopify Hosting

Our store is hosted on Shopify Inc., which provides our e-commerce platform. Your data is stored securely on Shopify’s servers behind a firewall. For details, see Shopify’s Privacy Policy.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. The “Last updated” date will be revised accordingly. We encourage you to review this policy regularly.

11. Acceptance

By using our Site and services, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please stop using our Site.

12. Contact Us

📩 Email: support@puffpaw.shop

We’re here to answer any questions about how we collect, use, and protect your information.