Shipping policy

1. Delivery Times

• Standard Delivery: 6–9 business days.
• Alaska & Hawaii: Expedited or Express service available with a surcharge.
• We are working to expand our delivery options soon.

2. Order Processing

• Most in-stock items ship within 2 business days (Mon–Fri, excluding holidays).
• Out-of-stock items will ship as soon as they become available.
• Delivery times may vary depending on shipping method and destination.

3. Shipping Destinations

• Current shipping methods apply only to the United States.
• International orders and shipments to U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands) require a custom quote — please email support@puffpaw.shop.

4. Tracking Your Package

• You’ll receive an Order Confirmation email after purchase.
• Once shipped, you’ll receive an email with a tracking number.
• Track your package via the carrier’s official website.

5. Pre-orders & Backorders

• Pre-orders: Shipped once the product becomes available; not eligible for cancellation or refund unless the item becomes unavailable.
• Backorders: Charged at purchase; shipped once available.
• Orders containing in-stock and pre-order/backorder items may be shipped separately.

6. Shipping & Service Delays

• Weather events, carrier delays, or circumstances beyond our control may extend delivery times.
• We will provide updates when possible.

7. Order Cancellation

• To modify or cancel, contact support@puffpaw.shop immediately.
• Orders cannot be canceled after shipment.
• If you miss the cancellation window, you may return the item for a refund (see Return & Refund Policy).
• Shipping costs are non-refundable after dispatch.
• Pre-order/backorder-only orders may be canceled up to 5 business days before the estimated delivery date.
• We reserve the right to cancel orders for any reason and will issue a full refund if this occurs.